Usability Testing of a Web Portal for Ornamental Plants and Flowers in Arusha, Tanzania
The Information and Communication Technology (ICT) adoption has steadily advanced in the horticulture sector in Tanzania. This study aims to test and give feedback regarding the usability of a developed web portal prototype for ornamental plants and flowers in Arusha City. The stakeholders are botanists and researchers who search for plant and flower information (taxonomy), small scale farmers, herbalists, and the Arusha City Council. The assessments were organized and conducted in groups where each stakeholder was given access to the web portal for 2 days. Questionnaires were distributed to get feedback from each participant (a total of 48 participants). Multicriteria satisfaction analysis was chosen to measure user satisfaction measuring usability factors such as service quality, technical quality, information quality, and system quality. The overall obtained results had a mean score above 3.5 (70%) on a five-point scale Likert scale analysis.
Keywords:usability testing, web portal, user requirement satisfaction
A. Tatnall, Web Portals : The new gateways to internet information and services, Idea Group Inc., 2005 DOI: https://doi.org/10.4018/978-1-59140-438-5
M. Hemmati, H. Hosseini, “Effect of IT application on project performance focusing on the mediating role of organizational innovation, knowledge management and organizational capabilities”, Engineering, Technology & Applied Science Research, Vol. 6, No. 6, pp. 1221–1226, 2016 DOI: https://doi.org/10.48084/etasr.769
V. Kelly, C. Donovan, Agricultural statistics in sub-Saharan Africa : Differences in institutional arrangements and their impacts on agricultural statistics systems. A synthesis of four country case studies, Michigan State University, 2008
OECD, “Agriculture in sub-Saharan Africa : Prospects and challenges for the next decade”, in: OECD-FAO Argicultural Outlook 2016-2025, OECD-FAO, 2016
Match Maker Associates, Horticulture study: Phase1: Mapping of production of fruits and vegetables in Tanzania, Embassy of the Kingdom of Netherlands, 2017
HODECT, Tanzania horticultural development strategy 2012-2021, HODECT, 2012
C. Ardito, M. F. Costabile, M. De Marsico, R. Lanzilotti, S. Levialdi, T. Roselli, V. Rossano, “An approach to usability evaluation of e-learning applications”, Universal Access in the Information Society, Vol. 4, No. 3, pp. 270–283, 2006 DOI: https://doi.org/10.1007/s10209-005-0008-6
S. Vairamuthu, S. Margret Anouncia, “Reconnoitering students' satisfaction of an online based assessment system to improve usability using PSO: An examination into a problem solving and programming course”, Engineering, Technology & Applied Science Research, Vol. 6, No. 5, pp. 1207–1211, 2016 DOI: https://doi.org/10.48084/etasr.800
J. B. Sugau, A. M. A. Mustapeng, N. A. M. Yusof, “Application of the Brahms software as a botanical database management system in Sandakan Herbarium”, International Borneo Research Council Conference, Kalimantan Timur, Indonesia, August 20-21, 2016
R. Muhtaseb, K. Lakiotaki, N. Matsatsinis, “Applying a multicriteria satisfaction analysis approach based on user preferences to rank usability attributes in e-tourism websites”, Journal of Theoretical and Applied Electronic Commerce Research, Vol. 7, No. 3, pp. 28–48, 2012 DOI: https://doi.org/10.4067/S0718-18762012000300004
A. Hussain, S. Aliyu, M. M. Barakat, F. Maki, “Assessing and testing the usability of student portal”, 3rd International Conference on Applied Science and Technology, Georgetown, Malaysia, April 10-12, 2018 DOI: https://doi.org/10.1063/1.5055453
S. Bryson, D. Bulterman, T. Catarci, W. Citrin, I. Cruz, E. Glinert, J. Grudin, J. Hollan, Y. Ioannidis, R. Jacob, B. John, D. Kurlander, B. Myers, D. O. Randy, S. Shieber, B. Shneiderman, J. Stasko, G. Strong, K. Wittenburg, “Strategic directions in human-computer interaction”, ACM Computing Surveys, Vol. 28, No. 4, pp. 794–809, 1996 DOI: https://doi.org/10.1145/242223.246855
B. A. Myers, B. Rosson, “Survey on user interface programming”, Conference on Human Factors in Computing Systems, Monterey, USA, May 3-7, 1992 DOI: https://doi.org/10.1145/142750.142789
J. Nielsen, Usability 101: Introduction to Usability, available at: https://www.nngroup.com/articles/usability-101-introduction-to-usability, 2012
S. Angilella, S. Corrente, S. Greco, R. Slowinski, “MUSA-INT: Multicriteria customer satisfaction analysis with interacting criteria”, Omega (United Kingdom), Vol. 42, No. 1, pp. 189–200, 2014 DOI: https://doi.org/10.1016/j.omega.2013.05.006
M. Hub, M. Zatloukal, “Model of usability evaluation of web portals based on the fuzzy logic”, WSEAS Transactions on Information Science and Applications, Vol. 7, No. 4, pp. 522–531, 2010
S. Nidhra, J. Dondeti, “Black box and white box testing techniques: A literature review”, International Journal of Embedded Systems and Applications, Vol. 2, No. 2, pp. 29–50, 2012 DOI: https://doi.org/10.5121/ijesa.2012.2204
How to Cite
MetricsAbstract Views: 541
PDF Downloads: 303
Copyright (c) 2020 Authors
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain the copyright and grant the journal the right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) after its publication in ETASR with an acknowledgement of its initial publication in this journal.