A Behavioral Maturity Model to Establish Knowledge Management in an Organization

C. S. Fashami, M. Babaei


Modern organizations need intangible assets such as organizational knowledge and human resources to gain competitive advantage in the market. Organizations can provide opportunities for behavioral maturity of managers to establish knowledge management. This study tries to develop a behavioral maturity model for managements to examine effectiveness of knowledge management. The study is conducted in Iran Insurance Company as an empirical case study. Twenty academic and organizational experts are selected for the study. Employees and managers of Iran Insurance Company are used to measure and test conceptual model (behavioral maturity of managers to establish knowledge management). Both interview and questionnaire tools are used to collect data. Fuzzy AHP and PLS methods are used to analyze the collected data. Fuzzy AHP results show that transformational leadership, human and social skills, knowledge orientation, emotional intelligence, trustful climate are identified as highly effective priorities.


behavioral maturity model; knowledge management; managers; organization

Full Text:



H. R. Rezvani, Strategic knowledge management, Mazandaran University Publication, Mazandran, Iran, 2012

M. Allegra, D. La Guardia, S. Ottaviano, V. Dal Grande, M. Gentile, “A serious game to promote and facilitate entrepreneurship education for young students”, International Conference on Education and Educational Technologies, pp. 256-263, July 16, 2013

N. Dehghan, F. Dehghan, S. Fathi, “Explanation and testing of interaction between learning capabilities”, Innovation And Sustainable Competitive Advantage, Strategic Management Studies, Vol. 9, No. 1, pp. 128-150, 2012

G. Tabarsa, A. Rezaeian, P. Nazari, H. Amir, “Ψompetitive advantage model based on organizational intelligence in knowledge-based organizations”, Νew Μarketing Ρesearch, Vol. 2, No. 4, pp. 47-72, 2012

V. B. Korado, M. I. Ramos, “The impact of knowledge management on organizational performance”, Economic and Business Review for Central and South-Eastern Europe, Vol. 14, No. 2, pp. 146-147, 2010

B. Hamzei, “A framework for design and implementation of knowledge management systems”, Knowledge Μanagement, Vol. 1, No. 1, pp. 200-202, 2012

M. Aje, “Dynamic capabilities: what are they?”, Journal of Strategic Management , Vol. 21, No. 5, pp. 21-105, 2005

P. Akhavan, M. Jafari, “Re-engineering in organization”, Journal of Tadbir, Vol. 14, No. 5, pp. 12-23, 2006.

G. W. Chen, R. W. Zmud, Y. G. Kim, J. N. Lee, “Behavioural Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Froces, and Organizational Climate”, MIS Quarteriy, Vol. 29, No. 1, pp. 1-26, 2005

J. Y. Chang, J. Y. Hsu, T. L. Chou, “State strategy and industrial socio-economic practices in Taipei’s international trade fairs”, Temporary Knowledge Ecologies: The Rise of Trade Fairs in the Asia-Pacific Region, Vol. 29, No. 1, pp. 234-235, 2015

D. R. Comer, G. Vega, “Moral courage in organizations: Doing the right thing at work”, ME Sharpe, 2015

P. Ritala, H. Olander, S. Michailova, K. Husted, “Knowledge sharing, knowledge leaking and relative innovation performance: An empirical study”, Technovation, Vol. 31, No. 35, pp. 22-31, 2015

M. J. Donate, J. D. de Pablo, “The role of knowledge-oriented leadership in knowledge management practices and innovation”, Journal of Business Research, Vol. 68, No. 2, pp. 360-70, 2015

H. Ghalei, M. Mohajerani, “Attitudes towards the implementation of e-learning faculty members at the University of Medical Sciences”, Urmia Medical Journal,Vol. 25, No. 6, pp. 20-36, 2014

M. Ahmadi, A. Asgari, “Studied the infrastructures required for establishing knowledge management in universities”, Strategic Management Studies, Vol. 4, No. 2, pp. 20-25, 2015

M. Sabzalipour, “Determined the effect of knowledge management establishment on organizational excellence”, Management Conference, Vol. 5, No. 6, pp. 4-10, 2014

A. Noruzy, V. M. Dalfard, B. Azhdari, S. Nazari-Shirkouhi, A. Rezazadeh, “Relations between transformational leadership, organizational learning, knowledge management, organizational innovation, and organizational performance: an empirical investigation of manufacturing firms”, The International Journal of Advanced Manufacturing Technology,Vol. 64, No. 8, pp. 1037-1085, 2013

A. Calvo-Mora, A. Navarro-García, R. Periañez-Cristobal, “Project to improve knowledge management and key business results through the EFQM excellence model”, International Journal of Project Management, Vol. 33, No. 8, pp. 1638-1651, 2015

I. L. Wu, J. L. Chen, J.L., “Knowledge management driven firm performance: The roles of business process capabilities and organizational learning”, Journal of Knowledge Management, Vol. 18, No. 6, pp. 1141-1164, 2014

C. Fornell, D. F. Larcker, “Structural equation models with unobservable variables and measurement error: Algebra and statistics”, Journal of Marketing Research, pp. 382-388, 1981

C. Y. Hung, S. Ming Hung, Q. Pin Lin, M. L. Tsai, “Critical Factors In Adopting a Knowledge Management System For The Pharmaceutical Industry”, Industrial Management & Data Systems, Vol. 105, No. 2, pp. 164-183, 2005

R. E. Rhodes, G. Nasuti, “Trends and changes in research on the psychology of physical activity across 20years-A quantitative analysis of 10 journals” Preventive Medicine, Vol. 53, No. 1, pp. 17-23, 2011

J. Stewart, “Technology in Spiritual Transformation”, Global Missiology English, Vol. 1, No. 5, pp. 38-51, 2010

A. Monavvarian, Z. Khamda, “Towards successful knowledge management: People development approach”, Business Strategy Series, Vol. 11, No. 1, pp. 20-42, 2010

H. Zaim, E. Tatoglu, S. Zaim, “Performance of knowledge management practices: a causal analysis”, Journal of Knowledge Management, Vol. 11, No.6, pp. 54-67, 2012

M. Yeng, “Critical success factors for implementing knowledge management in small and medium enterprises”, Industrial management & Data systems, Vol. 105, No. 3, pp. 261-279, 2012

eISSN: 1792-8036     pISSN: 2241-4487