Measuring the Success Level and Effectiveness of Knowledge Management in Organizations: A Case Study
Abstract
Knowledge management is a systematic approach to improve organizational ability to mobilize knowledge and facilitate decision-making in setting business strategy. This study identifies the outcomes of an effectively implemented knowledge management in one of the departments of ‘Iran Khodro’ as an empirical case study. Effective factors on effectiveness of knowledge management and effective outcomes of knowledge management were extracted by a semi-structured interview in three questions with 20 experts. Then, results of interviews and the factors extracted from literature were integrated; by removing similar factors, 52 factors were identified and organized in three groups. Using exploratory Delphi analysis in two stages (by expert’s judgments), 30 out of 52 factors extracted from literature and interview were identified as outcomes of knowledge management implemented in the organizations; these factors were evaluated through a second questionnaire in 32 questions for prioritization of their significance in the studied organization by experts and managers. Based on the coefficient calculated for the confirmed factors in three groups of outcomes, the top priority was knowledge, followed by human resource- organization and performance, respectively. Ranking of the rest is explained below.
Keywords:
knowledge management, outcomes of effective knowledge management, performance outcomes of knowledge management, knowledge outcomes of knowledge management, model development.Downloads
References
P. J. Hsieh, B. Lin, C. Lin, “The construction and application of knowledge navigator model (KNM™): An evaluation of knowledge management maturity”, Expert Systems with Applications, Vol. 36, No. 2, pp. 4087-4100, 2009 DOI: https://doi.org/10.1016/j.eswa.2008.03.005
N. Åkerman, “Knowledge-acquisition strategies and the effects on market knowledge–profiling the internationalizing firm”, European Management Journal, Vol. 33, No. 2, pp. 79-88, 2015 DOI: https://doi.org/10.1016/j.emj.2014.06.003
R. L. Priem, J. F. Butler, “Is the resource-based “view” a useful perspective for strategic management research?”, Academy of Management Review, Vol. 26, No.1, pp. 22-40, 2001 DOI: https://doi.org/10.5465/amr.2001.4011928
P. Wolf, “Balanced Evaluation: Monioring the "Success" of a Knowledge Management Project”, FORUM: Qualitative Social Research, Vol. 11, No. 3, pp. 148-161, 2016
J. Swan, S. Newell, H. Scarbrough, D. Hislop, “Knowledge management and innovation:Networks and networking”, Journal of Knowledge Management, Vol. 3, No. 1, pp. 262-275, 1999 DOI: https://doi.org/10.1108/13673279910304014
W. W. Wu, Y. T. Lee, “Selecting knowledge management strategies by using the analytic network process”, Expert Systems with Applications, Vol. 32, No. 3, pp. 841-847, 2007 DOI: https://doi.org/10.1016/j.eswa.2006.01.029
A. H. Gold, A. H. S. Arvind Malhotra, “Knowledge management: An organizational capabilities perspective”, Journal of Management Information Systems, Vol. 18, No. 1, pp. 185-214, 2001 DOI: https://doi.org/10.1080/07421222.2001.11045669
K. S. Chin, K. C. Lo, J. P. Leung, “Development of user-satisfaction-based knowledge management performance measurement system with evidential reasoning approach”, Expert Systems with Applications, Vol 37, No. 1, pp. 366-382, 2010 DOI: https://doi.org/10.1016/j.eswa.2009.05.051
Y. F. Wen, “An effectiveness measurement model for knowledge management”, Knowledge-based Systems, Vol. 22, No. 5, pp. 363-367, 2009 DOI: https://doi.org/10.1016/j.knosys.2009.02.007
S. M. Tseng, “Knowledge management system performance measure index”, Expert Systems with Applications, Vol. 34, No. 1, pp. 734-745, 2008 DOI: https://doi.org/10.1016/j.eswa.2006.10.008
I. Nonaka, H. Takeuchi, The knowledge-creating company: How Japanese companies create the dynamics of innovation, Oxford University Press, 1995 DOI: https://doi.org/10.1016/0024-6301(96)81509-3
R. D. Smith, A. S. Bollinger, “Managing organizational knowledge as a strategic asset”, Journal of Knowledge Management,Vol. 5, No. 1, pp. 8-18, 2001 DOI: https://doi.org/10.1108/13673270110384365
P. F. Drucker, Managing oneself. Harvard Business Review Press, 2008
J. K. Leidecker, A. V. Bruno, “Identifying and Using Critical Success Factors”, Long Range Planning, Vol. 17, No. 1, pp. 23-32, 1984 DOI: https://doi.org/10.1016/0024-6301(84)90163-8
F. Lindner, A. Wald, “Success factors of knowledge management in temporary organizations”, International Journal of Project Management, Vol. 29, No. 7, pp. 877-888, 2011 DOI: https://doi.org/10.1016/j.ijproman.2010.09.003
L. S. Huang, C. P. Lai, “Critical success factors for knowledge management implementation in life insurance enterprises”, International Journal of Management and Marketing Research, Vol. 7, No. 2, pp. 79-89, 2014
K. G. Smith, C. J. Collins, K. D. Clark, “Existing knowledge, knowledge creation capability, and the rate of new product introduction in high-technology firms”, Academy of Management Journal, Vol. 48, No. 2, pp. 346-357, 2005 DOI: https://doi.org/10.5465/amj.2005.16928421
Downloads
How to Cite
License
Authors who publish with this journal agree to the following terms:
- Authors retain the copyright and grant the journal the right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) after its publication in ETASR with an acknowledgement of its initial publication in this journal.
