Assessing the Level of Maturity of Operational Excellence in Morocco: A Comparative Study between SMEs and LEs
Received: 5 December 2023 | Revised: 17 December 2023 | Accepted: 20 December 2023 | Online: 8 February 2024
Corresponding author: Ilyasse Kourriche
Abstract
Nowadays, excellence is the ultimate goal for every company wishing to improve and lead the market. The focus is on ensuring that any product or service meets certain criteria, leading to total perfection. This article aims to shed light on operational excellence in Morocco. A form was distributed to 40 firms operating in different sectors in Morocco, to assess the level of maturity of Operational Excellence (OpEx) dimensions. A comparative study was carried out between Small-Medium (SMEs) and Large (LEs) Enterprises. For each company size, a specific result can be distinguished. This assessment of OpEx maturity levels gives a general idea of the level of perfection of these firms operating in Morocco. The results differ according to size, and each dimension of OpEx was a subject of study.
Keywords:
operational excellence, assessment, dimensions, excellenceDownloads
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