An Analysis of Miscommunication Factors Affecting Time Delays and Quality Degradation in Construction Projects in Makassar City
Received: 27 June 2025 | Revised: 31 July 2025, 16 August 2025, and 1 September 2025 | Accepted: 6 September 2025 | Online: 8 December 2025
Corresponding author: Rosmariani Arifuddin
Abstract
The construction sector is vital driver of national development, particularly in Indonesia. However, many construction projects in Makassar City still face challenges such as schedule delays and declining quality. Miscommunication among project stakeholders is a key contributor to these issues. This study aims to identify and analyze the miscommunication factors that affect the project time and quality performance in Makassar City. A descriptive quantitative approach was employed, using questionnaires distributed to 30 respondents involved in building projects. The data were tested for reliability and analyzed using the Relative Importance Index (RII) to rank the influence of each factor. The findings classify the miscommunication factors into four categories: (1) organizational and managerial aspects, (2) project-related information, (3) professional behavior and culture, and (4) technological and methodological aspects. Insufficient project planning (RII = 0.93) was identified as the main cause of delays, while limited professional skill development (RII = 0.95) emerged as the dominant factor affecting quality. These results underscore the importance of the effective communication management in improving construction project performance and provide practical insights for stakeholders to enhance project management practices.
Keywords:
miscommunication, time delays, project quality, construction managementDownloads
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Copyright (c) 2025 Siti Alawiyah Toresa, Rosmariani Arifuddin, Suharman Hamzah
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