Evaluation of E-Commerce Website Functionality Using a Mamdani Fuzzy System


  • L. Al-Qaisi The World Islamic Sciences & Education University, Amman, Jordan
  • A. Mesleh Computer Engineering Department, Al-Balqa Applied University, Amman, Jordan
  • A. Al-Qaisi Communication Technology Engineering Department, Al-Balqa Applied University, Amman, Jordan
  • A. Sharadqh Computer Engineering Department, Al-Balqa Applied University, Amman, Jordan
  • B. Zahran Department of Computer Engineering, Al-Balqa Applied University, Jordan
  • J. Alkasassbeh Electrical Engineering Department, Al-Balqa Applied University, Amman, Jordan
  • M. Olaimat Communication Technology Engineering Department, Al-Balqa Applied University, Amman, Jordan
Volume: 5 | Issue: 5 | Pages: 860-863 | October 2015 | https://doi.org/10.48084/etasr.594


The majority of leader companies are running their businesses using online E-commerce websites. These E-commerce websites are becoming significant revenue drivers and major retailers. Hence, it is critical to evaluate the functionality of these websites which are expected to support growing business needs. The evaluation of the functionality of E-commerce websites is not a straightforward process due to the many constraints and standards that should be considered. Fuzzy logic is a powerful technique used in modeling impreciseness and uncertainties. This paper proposes a Mamdani fuzzy system that evaluates the functionality of E-commerce websites over different parameters: accuracy, flexibility, client support, and availability of product information. Experimental results provide positive relations between accuracy and flexibility on the functionality of E-commerce websites.


E-commerce websites, Mamdani Fuzzy system, Websites functionality


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How to Cite

L. Al-Qaisi, “Evaluation of E-Commerce Website Functionality Using a Mamdani Fuzzy System”, Eng. Technol. Appl. Sci. Res., vol. 5, no. 5, pp. 860–863, Oct. 2015.


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