Testing and Validating DeLone and MacLean IS Model: ERP System Success in Higher Education Institutions of Pakistan


Volume: 10 | Issue: 5 | Pages: 6242-6248 | October 2020 | https://doi.org/10.48084/etasr.3762


The universities in Pakistan have recently started replacing their old legacy systems with ERP systems which are commonly used in business organizations to gain a competitive edge over competitors. The Higher Education Commission (HEC) has implemented ERPs systems at eight different Universities in Pakistan. HEC has invested a huge amount of money to facilitate the integration, customization, and implementation of ERP systems in these universities. Previous studies have mainly focused on Critical Success Factors (CSFs) and risk factors of ERP systems. This study intends to empirically measure the support of ERP systems in teaching processes. DeLone and McLean model of Information Systems (IS) success is one of the most commonly used models cited in IS literature. In this study, the DeLone and McLean model was applied at a University level analysis to access the impact of ERP in higher educational institutions and their support in the improvement of academic processes. Hypotheses were tested on the research model using empirical data collected from 230 respondents, including students and faculty at two selected universities, with the use of a questionnaire. The data were analyzed by structural equation modeling. The model was empirically tested and the findings showed that use and user satisfaction affected most net benefits. Information quality, system quality, and service quality accounted for 42.6% effect in use. Whereas, information quality, system quality, service quality, and use accounted for 46.5% variance in user satisfaction.


higher education, Enterprise Resource Planning (ERP) system, DeLone and McLean IS model


Download data is not yet available.


A. Abugabah and L. Sanzogni, "Enterprise Resource Planning (ERP) System in Higher Education: A Literature Review and Implications," International Journal of Computer and Systems Engineering, vol. 4, no. 11, pp. 2120-2124, Nov. 2010.

O. O. Olugbara, B. M. Kalema, and R. M. Kekwaletswe, "Identifying critical success factors: the case of ERP systems in higher education," The African Journal of Information Systems, vol. 6, no. 3, pp. 65-84, Jul. 2014.

A. S. Shatat, "The Impact of ERP System on Academic Performance: A Case Study Approach," Journal of Information & Knowledge Management, vol. 18, no. 02, May 2019, Art. No. 1950018. DOI: https://doi.org/10.1142/S0219649219500187

M. Y. Jamil and R. Qayyum, "Enterprise Resource Planning (ERP) Implementation in Pakistani Enterprises: Critical Success Factors and Challenges," Journal of Management and Research, vol. 2, no. 2, pp. 1-35, 2015. DOI: https://doi.org/10.29145/jmr/22/0202004

Z. Ahmer, "Usage of Enterprise Resource Planning Systems in Higher Education Institutions in Pakistan," Ph.D. dissertation, University of Hertfordshire, United Kingdom, 2017.

S. Nizamani, K. Khoumbati, I. Ismaili, and S. Nizamani, "A Conceptual Framework for ERP Evaluation in Universities of Pakistan," Sindh University Research Journal (Science Series), vol. 45, no. 3, pp. 596-607, 2013.

M. Sadiq, Investigating the success of ERP systems in Pakistan : end-users' perspective. Jyväskylä, Finland: University of Jyväskylä, 2016.

M. S. Abdel-Haq, H. Chatti, and E. Asfoura, "Investigating the Success and the Advantages of Using ERP System in KSA Context," Engineering, Technology & Applied Science Research, vol. 8, no. 6, pp. 3631-3639, Dec. 2018. DOI: https://doi.org/10.48084/etasr.2367

F. Schwade and P. Schubert, "The ERP Challenge: Developing an Integrated Platform and Course Concept for Teaching ERP Skills in Universities," International Journal of Human Capital and Information Technology Professionals (IJHCITP), vol. 9, no. 1, Jan. 2018. DOI: https://doi.org/10.4018/IJHCITP.2018010104

G. Seo, "Challenges in implementing enterprise resource planning (ERP) system in large organizations : similarities and differences between corporate and university environment," M.S. thesis, Massachusetts Institute of Technology, 2013.

N. Karia and M. Soliman, "Higher Education Competitive Advantage: Enterprise Resource Planning Systems," IRACST- International Journal of Research in Management & Technology (IJRMT), vol. 5, no. 5, pp. 380-384, Oct. 2015.

M. Soliman and N. Karia, "Antecedents for the Success of the Adoption of Organizational ERP Among Higher Education Institutions and Competitive Advantage in Egypt," Engineering, Technology & Applied Science Research, vol. 7, no. 3, pp. 1719-1724, Jun. 2017. DOI: https://doi.org/10.48084/etasr.1113

S. Rani, "A Review of ERP Implementation in Higher Education Institutions," International Journal of Advanced Research in Computer Science and Software Engineering, vol. 6, no. 6, pp. 542-545, Jun. 2016.

A. Rabaai, W. Bandara, and G. Gable, "ERP systems in the higher education sector : a descriptive case study," in Proceedings of the Twentieth Australasian Conference on Information Systems, M. Davern and H. Scheepers, Eds. Monash University, 2009, pp. 456-470.

Liang Zhang, M. K. O. Lee, Zhe Zhang, and P. Banerjee, "Critical success factors of enterprise resource planning systems implementation success in China," presented at the 36th Annual Hawaii International Conference on System Sciences, 2003, Big Island, HI, USA, Jan. 2003. DOI: https://doi.org/10.1109/HICSS.2003.1174613

S. Reilly, J. Healy, T. Murphy, and R. O'Dubhghaill, "A Continuous Improvement Journey in the Higher Education Sector: A Case Study of a University in Ireland," in Proceedings of the 4th International Conference on Lean Six Sigma for Higher Education, May 2017, pp. 7-15. DOI: https://doi.org/10.5703/1288284316371

A. Wong, H. Scarbrough, P. Chau, and R. Davison, "Critical Failure Factors in ERP Implementation.," presented at the Pacific Asia Conference on Information Systems, PACIS 2005, Bangkok, Thailand, Jul. 2005.

C. A. Ptak and E. Schragenheim, ERP: Tools, Techniques, and Applications for Integrating the Supply Chain, Second Edition, 2 edition. Boca Raton: CRC Press, 2003.

P. Garg and A. Garg, "An empirical study on critical failure factors for enterprise resource planning implementation in Indian retail sector," Business Process Management Journal, vol. 19, no. 3, pp. 496-514, Jan. 2013. DOI: https://doi.org/10.1108/14637151311319923

M. Althonayan and A. Papazafeiropoulou, "Evaluating the Performance on ERP Systems in King Saud University (KSU): A Stakeholders' Perspective," in 2013 46th Hawaii International Conference on System Sciences, Jan. 2013, pp. 4074-4083. DOI: https://doi.org/10.1109/HICSS.2013.210

A. Abugabah, L. Sanzogni, and O. Alfarraj, "Evaluating the impact of ERP systems in higher education," The International Journal of Information and Learning Technology, vol. 32, no. 1, pp. 45-64, Jan. 2015. DOI: https://doi.org/10.1108/IJILT-10-2013-0058

R. N. Lodhi, M. Abdullah, and A. Shahzad, "An empirical investigation of the effectiveness of ERP quality: Evidence from corporate sector of Pakistan," Journal of Quality & Technology Management, vol. 12, no. 2, pp. 71-88, Dec. 2016.

S. Petter, W. DeLone, and E. McLean, "Measuring information systems success: models, dimensions, measures, and interrelationships," European Journal of Information Systems, vol. 17, no. 3, pp. 236-263, Jun. 2008. DOI: https://doi.org/10.1057/ejis.2008.15

A. Daghouri, K. Mansouri, and M. Qbadou, "Enhanced Model For Evaluating Information System Success: Determining Critical Criteria," Engineering, Technology & Applied Science Research, vol. 8, no. 4, pp. 3194-3198, Aug. 2018. DOI: https://doi.org/10.48084/etasr.2148

Y.-S. Wang and Y.-W. Liao, "Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success," Government Information Quarterly, vol. 25, no. 4, pp. 717-733, Oct. 2008. DOI: https://doi.org/10.1016/j.giq.2007.06.002

W. H. Delone and E. R. McLean, "The DeLone and McLean Model of Information Systems Success: A Ten-Year Update: Journal of Management Information Systems: Vol 19, No 4," Journal of Management Information Systems, vol. 19, no. 4, pp. 9-30. DOI: https://doi.org/10.1080/07421222.2003.11045748

A. Manchanda and S. Mukherjee, "A review of information system success models," International Journal of Innovative Research in Technology & Science (IJIRTS), vol. 1, no. 3, pp. 15-18, Jul. 2013.

J. Iivari, "An empirical test of the DeLone-McLean model of information system success," ACM SIGMIS Database: the DATABASE for Advances in Information Systems, vol. 36, no. 2, pp. 8-27, Jun. 2005. DOI: https://doi.org/10.1145/1066149.1066152

I. Romi, "Testing Delone and Mclean's Model in Financial Institutions," American Academic & Scholarly Research Journal, vol. 5, no. 3, pp. 121-129, May 2013.

H. Irawan and I. Syah, "Evaluation of implementation of enterprise resource planning information system with DeLone and McLean model approach," in 2017 5th International Conference on Information and Communication Technology (ICoIC7), May 2017, pp. 1-7. DOI: https://doi.org/10.1109/ICoICT.2017.8074721

K. S. Wei, A. C. Y. Loong, Y. M. Leong, and K. B. Ooi, "Measuring ERP System Success: A Respecification of the Delone and Mclean's is Success Model," in TechRepublic, 2009, Accessed: Aug. 23, 2020. [Online]. Available: https://www.techrepublic.com/resource-library/whitepapers/measuring-erp-system-success-a-respecification-of-the-delone-and-mclean-s-is-success-model/.

P. A. E. Serumaga-Zake, "The role of user satisfaction in implementing a Business Intelligence System," SA Journal of Information Management, vol. 19, no. 1, p. 8, Feb. 2017. DOI: https://doi.org/10.4102/sajim.v19i1.736

C. M. Ringle, S. Wende, and J. M. Becker, SmartPLS 3. Boenningstedt, Germany: SmartPLS GmbH, 2015.

J. F. Hair, M. Sarstedt, C. M. Ringle, and J. A. Mena, "An assessment of the use of partial least squares structural equation modeling in marketing research," Journal of the Academy of Marketing Science, vol. 40, no. 3, pp. 414-433, May 2012. DOI: https://doi.org/10.1007/s11747-011-0261-6

J. Hulland, "Use of partial least squares (PLS) in strategic management research: a review of four recent studies," Strategic Management Journal, vol. 20, no. 2, pp. 195-204, 1999. DOI: https://doi.org/10.1002/(SICI)1097-0266(199902)20:2<195::AID-SMJ13>3.0.CO;2-7

C. Fornell and D. F. Larcker, "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research, vol. 18, no. 1, pp. 39-50, 1981. DOI: https://doi.org/10.1177/002224378101800104


How to Cite

Z. H. Khand and M. R. Kalhoro, “Testing and Validating DeLone and MacLean IS Model: ERP System Success in Higher Education Institutions of Pakistan”, Eng. Technol. Appl. Sci. Res., vol. 10, no. 5, pp. 6242–6248, Oct. 2020.


Abstract Views: 1113
PDF Downloads: 776

Metrics Information

Most read articles by the same author(s)