Investigating the Success and the Advantages of Using ERP System in KSA Context

M. S. Abdel-Haq, H. Chatti, E. Asfoura

Abstract


Enterprise resource planning (ERP) is an important innovation, affecting the business world by generating improvements both tangible and intangible in large companies and small and medium enterprises (SME). This study focuses on the determinants of success and the advantages of the adoption of this technology. To address these points, a comprehensive literature survey was carried out in order to formulate an original research model for ERP success evaluation and provide a prospect for IT infrastructure and integration. The model, thus suggested and taken within the Kingdom of Saudi Arabia (KSA) context, examines in a systematic approach the relation between the ERP acceptance determinants, the effects of the process of ERP systems diffusion, and the impacts expected on organizational performance. Obtained results underline two key determinants of ERP projects success: First, the preponderance of information control and the improvement in the use of competences. The second factor is the quality of team projects, the definition of team’s mission, training, business processes reengineering, user acceptance, top management support and the selection of the ERP solution.


Keywords


ERP; IT infrastructure; key success factors; ERP benefit; systematic approach

Full Text:

PDF

References


B. Caldwell, Stein, “Beyond ERP -- New IT Agenda -- A Second Wave of ERP Activity Promises to Increase Efficiency and Transform Ways of Doing Business”, InformationWeek, No. 711, 1998

L. Singletary, Empirical Study of Attributes and Perceived Benefits of Applications Integration for Enterprise Systems, PhD Thesis, Louisiana State University, USA, 2003

C. Stedman, “ERP User Interfaces Drive Workers Nuts”, ComputerWorld, Vol. 2, pp. 1-24, 1998

B. Gowigati, B. Grenier, “The Winds of Change”, CMA Management, Vol. 75, No. 8, p. 34, 2001

S. Mekadmi, S. Baile, “Impact de la culture organisationnelle dans une demarche d’implantation des systemes d’entreprise”, 11eme Colloque international de l’AIM, Universite du Luxembourg, June 22, 2006 (in French)

E. L. Appleton, “How to survive ERP”, Datamation-Highlands Ranch, Vol. 43, No. 3, pp. 50-55, 1997

K. C. Laudon, J. P. Laudon, Organization and Technology in the Networked Enterprise, Prentice-Hall, 2001

G. Stewart, M. Milford, T. Jewels, T. Hunter, B. Hunter, “Organisational Readiness for ERP Implementation”, in: AMCIS 2000 Proceedings, pp. 966-971, AIS Electronic Library, 2000

A. N. Parr, G. Shanks, P. Darke, “The Identification of Necessary Factors For Successful Implementation of ERP Systems”, in: New Information Technologies in Organisational Process, Kluwer Academic Publishers, pp. 99-119, 1999

C. R. Holland, B. Light, “A Critical Success Factors Model for Enterprise Resource Planning Implementation”, IEEE Software, Vol. 16, No. 3, pp. 30-36, 1999

W. H. De Lone, E. R. McLean, “The Quest for the Dependent Variable”, Information Systems Research, Vol. 3, No. 1, pp. 60-95, 1992

K. C. Laudon, J. P. Laudon, Management Information Systems: Managing the Digital Firm, Pearson Education USA, 2018

E. M. Rogers, Diffusion of Innovations, Free Press, 2003

R. I. Benjamin, E. Levinson, “A framework for managing IT-enabled change”, Sloan Management Review, Vol. 34, No. 4, pp. 23-33, 1993

W. Bussen, M. Myers, “Executive Information Systems Failure: a New Zealand Case Study”, Journal of Information Technology, Vol. 12, No. 2, pp. 145-153, 1996

M. Saleh, M. Abbad, M. Al-Shehri, “ERP Implementation Success Factors in Saudi Arabia”, International Journal of Computer Science and Security, Vol. 7, No. 1, pp. 15-30, 2013

A. Al Qashami, H. Mohammad, “Critical Success Factors (CSFs) Of Enterprise Resource Planning (ERP) System Implementation in Higher Education Institutions (HEIs): Concepts and Literature Review”, ICAITA, Dubai, UAE, 2015

S. Shang, P. B. Seddon, “A Comprehensive Framework For Classifying the Benefits of ERP Systems”, 2000 Americas Conference on IS, Long Beach California, USA, August 10, 2000

M. L. Markus, C. Tanis, “The Enterprise Systems Experience- From Adoption to Success”, in: Framing the Domains of IT Research: Glimpsing the Future Through the Past, Claremont Graduate University, California, pp. 173-206, 1999

M. A. Hitt, E. Hoskisson, R. D. Nixon, “A Mid-range Theory of Inter-functional Integration, its Antecedents and Outcomes”, Journal of Engineering and Technology Management, Vol. 10, No. 1, pp. 161-185, 1993

J. W. Beard, M. Sumner, “Seeking strategic advantage in the post-net era: viewing ERP systems from the resource-based perspective”, Journal of Strategic Information Systems, Vol. 13, No. 2, pp. 129-150, 2004

D. M. Fisher, M. Y. Kiang, S. A. Fisher, R. T. Chi, “Evaluating mid-level ERP software”, Journal of Computer Information Systems, Vol. 45, No. 1, pp. 38-46, 2004

T. H. Davenport, Mission Critical—Realizing the Promise of Enterprise Systems, Harvard Business School Press, Boston, Massachusetts, 2000

K. Crowston, M. E. Tracey, “Assessing the impact of information technology on enterprise level performance”, Sixth International Conference on Information Systems (ICIS), Indianapolis, USA, 1986

H. Barki, A. Pinsonneault, “The Construct of Organizational Integration: A Research Framework and Its Application to Enterprise Systems Research”, Cahier du GReSI, No. 03-04, 2003

V. Kumar, M. Bharat, U. Kumar, “An investigation of critical management issues in ERP implementation: empirical evidence from Canadian organizations”, Technovation, Vol. 23, pp. 793-807, 2003

H. Barki, A. Pinsonneault, “A model of organizational integration, implementation effort, and performance”. Organization Science, Vol. 16, No. 2, pp. 165-179, 2005

V. A. Mabert, A. Soni, M. A. Venkataramanan, “The impact of Organization Size on Enterprise Resource Planning (ERP) Implementations in the US Manufacturing Sector”, Omega, Vol. 31, No. 3, pp. 235-248, 2003

B. G. Glaser, A. L. Strauss, The Discovery of Grounded Theory: Strategies for Qualitative Research, De Gruyter, 1967

R. Suddaby, “From the Editors: What Grounded Theory is not”, Academy of Management Journal, Vol. 49, No. 4, pp. 633-642, 2006

J. Powney, M. Watts, Interviewing in Educational Research, Routledge, 1987

R. K. Yin, “Discovering the Future of the Case Study Method in Evaluation Research”, Evaluation Practice, Vol. 15, No. 3, pp. 283-290, 1994

D. Oliver C. Romm, “Justifying Enterprise Resource Planning Adoption”, Journal of Information Technology, Vol. 17, No. 4, pp. 199-213, 2002

J. Henderson, N. Venkatraman, “Strategic Alignment: Leveraging information technology for transforming organizations”, IBM Systems Journal, Vol. 32, pp. 4-16, 1993

E. Erturk, J. K. Arora, “An Exploratory Study on the Implementation and Adoption of ERP Solutions for Businesses”, available at: https://arxiv.org/ftp/arxiv/papers/1701/1701.08329.pdf, 2017

U. Jayawickrama, “Knowledge prioritisation for ERP implementation success: perspectives of clients and implementation partners in UK industries”, Industrial Management & Data Systems, Vol. 117, No. 7, pp. 1521-1546, 2017




eISSN: 1792-8036     pISSN: 2241-4487