Case Study of Effectiveness Evaluation of Staff Training Courses in Refah Bank

E. Yousefian, A. Chitsaz, B. Karimpour

Abstract


One of the newest and most well-known train patterns for evaluating the effectiveness of in-service staffs training is Kircpatrick model. In this paper, the effectiveness of staff training courses of Refah-bank is evaluated. A questionnaire consisted of five components which include: reaction, learning, of behavior, the results and the innovation in role of confounding factors is handed out. The survey results show that three factors (reactions, behavior and innovation) have a significant effect on the teachings effectiveness according to Kircpatrick model. And that two factors (learning and results of the courses) have not a significant effect.


Keywords


Kircpatrick model; Mebbliav; Training; staff

Full Text:

PDF

References


http://www.kirkpatrickpartners.com/Our-Philosophy/The-Kirkpatrick-Model

F. Rahimian, C. Moller, “Global ERP Implementations and Harmonization of Practices in Multinational Corporations: A Conceptual Framework”, Nineteenth Americas Conference on Information Systems, Chicago, Illinois, August 15-17, 2013.

A. Ahmad, Effectiveness of learning transfer in national dual training system (NDTS), PhD Thesis, Universiti Tun Hussein Onn Malaysia, 2011

C. Quesada-Pallares, “Training transfer evaluation in the Public Administration of Catalonia: the MEVIT factors model”, Procedia-Social and Behavioral Sciences, Vol. 46, No. 1, pp. 1751-1755, 2012

R. R. Kazbour, H. M. McGee, T. Mooney, L. Masica, R. O. Brinkerhoff, “Evaluating the Impact of a Performance-Based Methodology on Transfer of Training”, Performance Improvement Quarterly, Vol. 26, No. 1, pp. 5-33, 2013




eISSN: 1792-8036     pISSN: 2241-4487