Case Study of Effectiveness Evaluation of Staff Training Courses in Refah Bank

E. Yousefian, A. Chitsaz, B. Karimpour


One of the newest and most well-known train patterns for evaluating the effectiveness of in-service staffs training is Kircpatrick model. In this paper, the effectiveness of staff training courses of Refah-bank is evaluated. A questionnaire consisted of five components which include: reaction, learning, of behavior, the results and the innovation in role of confounding factors is handed out. The survey results show that three factors (reactions, behavior and innovation) have a significant effect on the teachings effectiveness according to Kircpatrick model. And that two factors (learning and results of the courses) have not a significant effect.


Kircpatrick model; Mebbliav; Training; staff

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