Nugroho, Irwan Andriyanto, Kusworo Adi, and Komang Budi Aryasa. “Real-Time Conversational Analysis Using LLMs for B2B E-Commerce Customer Value Management”. Engineering, Technology & Applied Science Research 16, no. 1 (February 9, 2026): 31379–31385. Accessed April 18, 2026. https://etasr.com/index.php/ETASR/article/view/15797.