S. Ahriz, H. Gharbaoui, N. Benmoussa, A. Chahid, and K. Mansouri, “Enhancing Information Technology Governance in Universities: A Smart Chatbot System based on Information Technology Infrastructure Library”, Eng. Technol. Appl. Sci. Res., vol. 14, no. 6, pp. 17876–17882, Dec. 2024.