A. Fabriansyah, A. Sofwan, K. L. Batu, and S. N. Nuraya, “An Intelligent Decision Support System Architecture for Key Account Manager Lifecycle Optimization Using Integrated HRIS-CRM and Machine Learning”, Eng. Technol. Appl. Sci. Res., vol. 16, no. 2, pp. 34118–34125, Apr. 2026.