AHRIZ, S.; GHARBAOUI, H.; BENMOUSSA, N.; CHAHID, A.; MANSOURI, K. Enhancing Information Technology Governance in Universities: A Smart Chatbot System based on Information Technology Infrastructure Library. Engineering, Technology & Applied Science Research, Greece, v. 14, n. 6, p. 17876–17882, 2024. DOI: 10.48084/etasr.8878. Disponível em: https://etasr.com/index.php/ETASR/article/view/8878. Acesso em: 21 jan. 2025.