NUGROHO, I. A.; ADI, K.; ARYASA, K. B. Real-Time Conversational Analysis Using LLMs for B2B E-Commerce Customer Value Management. Engineering, Technology & Applied Science Research, Greece, v. 16, n. 1, p. 31379–31385, 2026. DOI: 10.48084/etasr.15797. Disponível em: https://etasr.com/index.php/ETASR/article/view/15797. Acesso em: 18 apr. 2026.